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Fighting viruses, spyware, trojans

In this topic we will clean your PC from possible malware (viruses, spyware, trojans).

This is a considerable task and requires some time, but you will see that you enjoy it later. Your computer will run faster again and you lost that s**t. ^_^

1. Preparation...

  • Make a folder on your desktop called Maintenance and put your tools there. See also Prevention.
  • Make sure that only one antivirus, firewall and a real-time scanner is active . Remove the rest via: Start > Control Panel > Programs.
  • Do you have any AntiVirus tool, Firewall and Spyware Scanner? Visit Prevention first then.

2. Disable disruptive tools

First we check that no interfering tools are present:

Is your trash bin is protected by Norton?

Empty theNorton Recycle Bin first .

It is best to remove even the extra protection through: Start > Control Panel > Administrative Tools > Services Next see if you do have a service running with the name Norton unerase protection . If you see it, double-click it, turn the service off and restart the PC.

Do you have TeaTimer or SDHelper on ( Spybot Search & Destroy)?

While solving problems of malware you best stop this service because it (unintentionally) can prevent the execution.

If everything is done and your HJT log is clean, you can turn this service back on.

When TeaTimer gives you afterwards a warning that changes have been made, accept this as good, instead of blocking them.

  • Click on Mode
  • Select: Advanced Mode.
  • Click Yes to the next window.
  • Click on Tools in the left bottom.
  • Click on Resident and turn off at the check marks: TeaTimer and SDHelper.
  • Exit Spybot Search & Destroy and restart your PC .

Do you have one of these CD / DVD emulators on your PC:

  • Alcohol 120% and 52%
  • AstroBurn
  • Daemon Tools
  • Daemon Tools Lite

Then do the following:

  • Download Defogger.
  • Click the Disable button, then click Yes.
  • Defogger will ask you to reboot (restart).
  • Click OK .

3. At work...

Always check that you have the latest version and update .

AntiVir

  • Update AntiVir and do a full scan, preferably in Safe Mode.
  • If your anti-virus tool is not working (malware can cause this), then do an online scan. Make your choice from the range of online scanners tools.
  • Use IE (Internet Explorer).

Malwarebytes' Anti-Malware (MBAM)

  • Launch Malwarebytes' Anti-Malware.
  • Select the Update tab and click the Update button.
  • Select the Scanner tab: Quick Scan.
  • Click Scan and when the scan is complete, click OK
  • Next: View Results to see the results. Make sure that everything is checked.
  • Click Remove Selected. After removing a log will open and you may be prompted to restart the computer.
  • When MBAM has difficulties with deleting certain files, it will show a few prompts where you must click OK.
  • If MBAM asked to restart the computer ... allow this.
  • This log is automatically saved by MBAM and you can find it by going to the Logs tab. The logs are also stored as mbam-log-date (hours). Txt.

3. Diagnose

Have you, during the operation in Step 2, encounter no difficulties and there is no further mention of malware, then we have cleaned up your PC.

If on the other hand you say to yourself: "Yes, but my PC is still slow ..." then take a look at the topic Cleaning.

A slow computer does not always mean that you have malware on your system.

If there are still reports of malware despite the procedures performed, or is there something fishy, ​​then its best practice to post your problem on one of the following listed forums.

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